Term & Conditions

Reservation:
All reservations, confirmations, amendments and cancellations are required to send directly to the hotel’s reservations department via email at:

Email:    res@piumhanoihotel.com

Check-in and Check-out:
+  Official check-in time is at 2pm and check out time is at 12.00 noon.
+ For any FITs or GITs require to check in prior 08:00am, the room(s) must be reserved from previous day at the applicable of full night charge. For early check in after 08:00am and before 02:00pm, 50% of room charge per night will be applied. Both of these facilities are subject to availability based on the arrival patterns at the hotel on the day.
+ For any FITs or GITs require a late check-out up to 06:00pm, 50% of room charge per night will be applied. For late check out after 06:00pm, 100% of room charge will be applied. Both of these facilities are subject to availability based on the arrival patterns at the hotel on the day.

Cancellation:
The hotel reserves the right to impose the following cancellation:

+ For GIT booking from 7rooms:
5 days prior to arrival - One night’s stay charge for all confirmed rooms.

+ For FIT booking less than 7 rooms:
3 days prior to arrival - One night’s stay charge for all confirmed rooms.

+ For FIT booking less than 3 rooms:
1 days prior to arrival - One night’s stay charge for all confirmed rooms.

All cancellations must be received by hotel, in writing via telex, email, telephone or fax message. 

No show or Early Departure: One night’s stay charge for all confirmed rooms.

Extra bed & Children Policies:

+  Extra bed is not available for Supoerior Room. 

+ Extra bed is avaibalble at 350.000vnd (included breakfast, 5% service charge and 10% VAT)

+ Free baby cot for ìnfant under 2 year-old.

+ Child under 6 years old is FOC and included breakfast when sharing bed with parent (maximum 1 free child per room). Extra child will be charged at 200.000VND ((included breakfast, 5% service charge and 10% VAT)

+  Child from 6 to 10 years old and sharing bed with parent is chargeable at 200.000VND per child (included breakfast, 5% service charge and 10% VAT)

+ Extra bed is required for child over 10.